Terms and Conditions

Prices

Prices are in United Kingdom Pounds (GBP), inclusive of VAT at the current rate.

 

Ordering and Payment
We take payment at the time of order, not necessarily the time of despatch. This is to ensure your information is handled safely. Payments are processed securely and no card details are stored on our server. No order is accepted by us until it has been checked and approved. If there is a problem we will email you within three working days.

 

If your order is placed before 12 noon Monday to Friday, it will be despatched the same day. Orders placed after this time will be despatched the following working day.

 

Tax
The purchaser may incur additional import duties and custom charges levied by local customs against orders dispatched to addresses outside The United Kingdom. These are levied at the port of ingress on a consignment-by-consignment basis and we cannot predict if they will be charged or influence if and how they may be levied.

 

Delivery
We will endeavour to deliver goods promptly but accept no liability for delay for any cause.

 

Guarantees, Size Exchanges and Cancellations

We offer a 12 month guarantee against faulty parts and workmanship on all products purchased at www.bioflow.co.uk. Please note a proof of purchase is necessary.

 

The properties of our magnets are guaranteed for life.

 

The address for any returns is:
Bioflow Ltd

Fitzroy House

Western Wood Way

Langage Science Park

Plympton

Devon

PL7 5BG

 

  • Size exchanges: If you require a differently sized product simply return your unopened purchases to us within 28 days of receipt. We will then dispatch the new sized product straight away. A re-delivery charge (at our standard rates) will apply.
  • Cancellations: You can cancel an order by emailing orders@bioflow.co.uk quoting your order number. If you have already been sent an email confirming despatch, it will not be possible to cancel your order. If your goods have been despatched, please return your purchases to us within 7 days to the returns address above.

 

Please note: Bioflow products are water resistant only.

 

Statutory Rights
These Terms and Conditions of sale do not affect your statutory rights.