We want you to be happy with your purchases. If for any reason you are not completely satisfied, we offer the below guarantee and exchange policies.
Guarantees, Size Exchanges and Cancellations
As long as our water care guidance is followed, the strength of our Bioflow magnets are guaranteed for life.
We offer a 6 month guarantee against faulty parts and workmanship on our silicone sport wristbands and a 12 month guarantee on all other products.
Please Note: In the case of all Refunds and Exchanges, the customer is responsible for paying the return postage to us.
If you require a differently sized product, simply return your purchase (unused, with any protective film intact and in its original packaging) to us within 14 days of receipt. You must also include a copy of your original proof of purchase. Please include a contact number so that we can call you to confirm your new size.
We will then dispatch the new sized product straight away. A re-delivery charge of £2.99 will apply to U.K destinations. All other countries will be charged at our standard delivery rate.
If you change your mind, you can return your purchase (unused, with any protective film intact and in it’s original packaging) to us within 14 days of receiving your order. You must also include a copy of your original proof of purchase.
The address for any returns is:
Unit 18 Sisna Park
75 Sisna Park Road
Telephone: 01752 756720
These Terms and Conditions of sale do not affect your statutory rights.